THE IMPORTANT STUFF…
Orders: All Jewellery is made to order by Jenny in her London studio. Please allow between 1-3 weeks from order date. If your jewellery is for a particular occasion, please let Jenny know and she will try her best to meet your deadline. Once an order has been place you will receive a confirmation email, then shortly after another email with estimated delivery date. You will then receive a final email notification when items have been dispatched so you know when to expect them. On the rare occasion that Jenny has not managed to make your piece within the 1-3 weeks quoted, due to seasonal demands, she will contact you in plenty of time with an estimated dispatch date.
Variation: The photographs, descriptions, sizes and colours of the pieces are as accurate as possible; however please be aware that due to the nature of materials and methods used slight variations may occur. Please also note that colours may appear slightly different on screen due to different browsers or computer software. If you have any queries please contact Jenny and she will be happy to help.
Prices: The contents of this website, including product details and pricing, is subject to change without notice.
Payment: Orders can be processed directly though this website. All card payments are securely processed via PayPal as a third party payment system. You, as the customer, agree to provide current, complete and accurate information for all purchases made at our store. Please ensure that your PayPal account has up-to-date credit card numbers and expiration dates, or that you enter all details correctly, so that Jenny can complete your transactions and contact you as needed. Jenny does not hold any customer card details and will never pass your details on to anyone. Please read Privacy Policy for full details.
Delivery: Jenny ensures all deliveries are sent as securely as possible via a tracked and insured service. Please see Delivery page for full details. If your delivery has been delayed, then please contact Jenny and she will provide you with the tracking number to enable you to chase it up with Royal Mail. Jenny can not be held responsible for items that are lost or delayed in transit. Any items sent outside of the UK are subject to custom charges. Any import duties, sales taxes or other import costs are the responsibility of the customer.
Returns: You have 14 days to return unworn items in their original packaging, with proof of purchase. Full details in Returns & Exchanges.
Silicone guarantee: An after care service is available if any of the silicone parts get damaged or you are unsure about cleaning. Silicone parts will be replaced free of charge if the damage is due to a production fault. If items are damaged due to general mis-use, a small charge will apply. Please read the care instructions provided with each purchase to ensure the validity of your silicone guarantee.